I received a series of emails today from someone on a few of our lists. To make a point of this blog I am going to share with you the heading of the emails and the reply email I received for each.

#1
Email title:
Re: Congratulations [name withheld], You’ve Just Made A Commission!

Email subscriber response:
“Quote”
Emails with subjects like this one especially coming from company owners/officials are misleading and deceptive and should be avoided. The emails coming form owners/company officials should never be anything but the truth. You got to take your business more seriously. You never kid or tease people like that.
I have never seen emails with such deceptive subjects coming from company owners/officials in my over 20 years of corporate experience.
“End Quote”

My response:
“Quote”
I did not write these [name withheld]. And to be honest it’s marketing. If you watch TV it happens all the time; not only in TV but in print media as well.
“End Quote”

Subscriber Re-response (yeah I know not a word)
“Quote”
It is unprofessional conduct. You may see something like this in comedy programs to laugh at. You may continue with this practice if you want people to laugh at your business.
“End Quote”

My notes:

What should I have done? hmmm, well…
I probably should have gone into more detail on this response; however, I was in a hurry. Hindsight as you know is 20-20–I may have mentioned the print media from Publisher’s Clearing House–you know the one’s–”hey you’ve just won $1,000,000″, blah blah blah–come on people it’s marketing…but at this point I did not respond at this point; what was the use?

Email #2 subscriber had issue with
Email title:
Re: Get off my list [name withheld] if you won’t trade $1.00 for YOUR Success!

Email subscriber response
“Quote”
I really find this mail to be rude, offensive and insulting. I didn’t deserve to be Yelled at even if I had not signed up for this. But the fact of the matter is that I did sign up for it soon after I received the first email. You simply don’t have your facts straight.

As a sponsor it was far more important for you to follow up with me to make sure that I was not having any difficulty in setting up the system instead of sending me nasty reminders like this one.
I have been struggling to set up the system and you guys have provided me little help for setting up the system. I question myself as to why I have to sign up under you and not under somebody who really knows how to respect and take care of people sponsored. The worst thing you can do for your business is to start taking people for granted. I hope that you would put an end to it.
“End Quote”

My response
“Quote”
All these letters were written from professional copywriters. If you’re on [name withheld] list he sends emails just like this.

I take very good people of the people I sponsor and have 100’s of testimonies to prove it.

I NEVER take people for granted. These are the messages are pre built for the a marketing system which you have the option to rewrite.

I provided you little help? How much time did I spend with you on skype on Sunday? I spend hours giving away free help to anybody who asks for it.

I believe I answered the questions you asked on Sunday through skype. (my note I spent 1 1/2 hours on skype)
“End Quote”

Email subscriber “rebuttal”
“Quote”
I standby by my earlier comments about the inadequacy of the help. The help should be measured not on the time spent but tasks accomplished and the quality of the help. It is been about 10 days that I signed up for “this system” and it is still not setup. As far as I am concerned I would have liked to set it up on day 1. Nobody called me to find out if I needed help or not.
“End Quote”

My response
“Quote”
It’s been 10 days and when I need help I email or call or skype. There is a 24/7 chat room and excellent video tutorial…When I first started online I called when I needed help I didn’t blame my upline for not being able to read minds…
All the folks who want help from us get and don’t wait 10 days.
“End Quote”

And another response from subscriber:
“Quote”
You spent significant time trying to help but were not able to help goes long way to prove that you didn’t have the expertise. If you couldn’t help, you did nothing to solicit help from somebody who could help me and abandoned me helpless. Why should you be my sponsor?
“End Quote”

My response
“Quote”
I do know how to set up [name withheld]. What else can I help you with? Plus there are videos that walk you through each step. And there is a button in your back office that says Support. What else do you want me to help you with?
“End Quote”

And my final response for good measure
“Quote”
What else needed to be done? You didn’t want to set up the some of the links. You didn’t want to use aweber which is part of the whole system. And as far as being your sponsor? Maybe you’re right.

I did not abandon you and you well you know that. You asked me where to set up your links and I showed you that.
You said you watched the videos; however, I’m wondering if you did because the videos spell it out in detail. The whole system
is explained in video in detail.

So I would rather that you requested a move. Just doesn’t seem to be a good fit here anyway. Oh, and those auto responder emails
are part of the system…and since you don’t like the message maybe this system is not a good system for you to be using.
“End Quote”

That was the end of our conversation. You’re probably wondering why in the hell Holly is sharing all of this…and that is the subject of my next post.

Stay tuned…

Oh wait before I go I have to say that if you signed up for a system where the tutorials are step-by-step don’t wait 10 days before you complain…

So go ahead Dish It Out I Can Take It…let me know your thoughts on this post.

holly2

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